Property Management

Getting started with our property management team

What to expect when you join the property management team

We know working with a new property manager is a big decision, so here’s a primer on what to expect as you get started with property management team

Our goal is to get your home up, running, and renting as quickly as possible—we’ll work together to optimize your listing and get those first crucial positive reviews.

We know working with a new property manager is a big decision, so here’s a primer on what to expect as you get started with property management team

Our goal is to get your home up, running, and renting as quickly as possible—we’ll work together to optimize your listing and get those first crucial positive reviews.

Getting ready to rent

If you’ve already been renting out your home and have all required permits in place, we usually can get your home guest-ready and listed on mcnair-realty.com within a week or two.

But if you’re new to renting, the timeline will depend on local regulations and how quickly we can access your home for cleaning and inspections. Your local representative can give you a good estimate of how long it’ll take to get your home on the market.

Here’s what our teams will be working on:

In your home: inspection, photography and 3D virtual tour,* initial clean.

Behind the scenes: setting up your finances, permits, your home’s online description, initial rates, and ad purchases

If you’ve rented before: we’ll collect your existing reservation information to input into the our property management team, work with you to communicate the management change to existing guests, capture earlier reviews when possible, and ensure you’ve canceled existing ad listings to avoid double-bookings (or competing with your new property management team listing)

*Please note that our 3D virtual tours will show everything present in your home, and items cannot be edited out of the walkthrough. And while our photographers are happy to meet you, they’ll need the home to themselves while completing the 360-degree scans for the virtual tour.

Meeting your local team

Your representative will introduce you to your local property manager via email or phone once your home is live and ready for guests. If you’re in the area and would like to meet them sooner, just ask.

Linens

Managing linens can be a time-consuming—and costly—process. Luckily, we offer a hassle-free linen program to stock and replace hotel-quality linens at wholesale cost for our homeowners.

Insurance coverage

All Our property management team homes are required to provide short-term rental insurance coverage. New U.S. homeowners are automatically enrolled in our Assurant supplemental coverage—the cost is less than $10 per night your home is occupied by Our property management team guests. If you’d like to use an alternative provider, you can opt out by providing proof of adequate coverage that includes coverage for Our property management team as property manager. (And if you’re outside the U.S., you won’t be enrolled in Assurant at all.)

Your online account

After you’ve signed on with Our property management team, you’ll receive an email inviting you to log into your homeowner account. A quick virtual tour will help you find all the details about your home, your calendar, and your statements.

The Property management team Homeowner app

Keep peace of mind in your pocket with the Property management team Homeowner app. The app makes it easy to check your calendar, track earnings, and reserve your own vacations from anywhere.

Getting bookings

Revenue optimization

Getting your first bookings and first positive reviews are crucial for your long-term success. This means your rates may be slightly lower at first to get those initial bookings, and will increase as you earn positive reviews.

If you’ve used a minimum rate or minimum stay requirement in the past, we recommend removing them for at least your first 90 days so our dynamic pricing system can perform as intended.

Our team of revenue analysts will constantly monitor your home’s performance, and may occasionally share tips via email about how to increase your earnings. Some of their most frequent tips include:

  • Avoid minimum rates or minimum stays
  • Welcome pets into your home
  • Remove unnecessary owner holds from your calendar

Access to interior design experts

As a our property management team homeowner, you gain exclusive access to our interior design program to update your furnishings and decor. Our design associates leverage vacation rental industry and interior design expertise to help you invest in upgrades that will increase your rental income—and guest reviews.

Your first reservations

You’ll be able to review your home’s reservations in your online account and the Homeowner app. We’ll share dates and reservations, but not guests’ personal information (full name or email address) for privacy.

Getting your statements

Your first statement

You’ll receive your first statement by the 10th of the month after your first reservation checks out. Your statement will be posted in your online account (don’t forget to sign up for direct deposit to get your payments as quickly as possible). If there are initial costs to set up your rental, we’ll deduct the amount from your statement rather than invoice you directly. Some of those initial costs you may see:

  • Linens
  • Smart lock hardware
  • Deep cleaning and maintenance services
  • Assurant, unless you opt out

Stocking your home

We’ll take care of providing consumables (toiletries, paper products, and basic cleaning supplies). Your local manager will work with you to ensure your home is fully furnished and ready for guests.

Our comprehensive checklist covers required items for all Our property management team homes, recommended amenities to elevate your guest experience, and items we suggest removing.